West Jacksonville Water Supply Corporation

Water Line Survey Required by the EPA

The EPA is requiring a detailed inventory of all water lines and plumbing for every customer. Their goal is to eliminate all sources of lead, including lead pipes or solder in customer homes. This information is required to be submitted no later than October 2024. West Jacksonville Water Supply is requesting all customers to complete the following questionnaire to best assist us in providing accurate information of the water service lines on their property.

Complete the Short Survey

Thank you very much for assisting us in this effort.

Office Phone: 903-586-7063

After Hours Emergency Leaks: 903-539-3063

Office Hours: Monday thru Friday 8:00 am – 1:00 pm

Mailing Address

PO Box 1245
Jacksonville, TX 75766

Office Location

170 CR 3419
Jacksonville, TX 75766


New Customer Information

We serve areas along Highway 175 between Jacksonville and Reese, as far North as Crysup Lake and as far South as CR 3305 and CR 3306. You can download the service map here

Please contact the office for information on obtaining new service or transferring existing service.

An application packet with current rates may be viewed by clicking the link below.


Non-Standard Service Requests

Requests for water service that require multiple meters (including but not limited to trailer parks, RV parks, commercial properties, subdivisions, separating land tracts into two or more lots & subdivisions) are considered non-standard service requests. These requests must be presented to the board for approval prior to obtaining water service and will require a prepaid engineering study to ensure service can be provided. Basic requirements for non-standard service requests are available below. Please contact the office for more detailed information on the cost to obtain water.​

Ways to Pay

Our office accepts cash, check or money order in the office.


We also offer automatic bank draft to our customers at no charge. To sign up for this service, please access the ACH FORM below. Complete the form in full and return it to us with a voided check from the account you desire the payments to be drafted form.


Online payments now being accepted. Click on the link below. You will need your account number to process the payment.

Click Here To Make Online PaymentACH FORM